Privacy Policy

Who we are

This website is run by MusselPro Mühendislik Ltd., registered in Istanbul, Türkiye, with a sales office in Amsterdam, the Netherlands. The company trades as Moorix Marine Systems and as mussel.pro. We are the data controller for the personal data described here, and we handle it in line with Türkiye’s Personal Data Protection Law No. 6698 (KVKK) and, for people in the European Union, the EU General Data Protection Regulation (GDPR). This policy is our notice under Article 10 of KVKK and Articles 13 and 14 of the GDPR.

What we collect

• The estimate form. Your name, email address, phone number if you give one, your project description, and any files you attach (up to five, 20 MB in total). The form is delivered to our mailbox as an email through our email provider, Resend. The website itself keeps no copy.
• Spam protection. The estimate form and the “show phone number” and “show email address” buttons use Google reCAPTCHA v3 to tell people from bots. When you use them, reCAPTCHA sends Google information about your browser and how you use the page.
• Analytics, only if you accept. If you choose “Accept” on the cookie bar, we load Google Tag Manager and Google Analytics 4, which set cookies to count visits and show which pages are read. If you decline, or make no choice, they are not loaded. You can change your choice at any time with “Cookie settings” at the foot of every page.
• Video. The installation film is hosted on YouTube (youtube-nocookie.com). Nothing is loaded from YouTube until you press play.
• Server logs. Our hosting provider, Hostinger, records the IP address, browser and page of each request to keep the site running and secure.

We collect this data electronically: through the form and buttons you use, through cookies if you accept them, and automatically in our hosting provider’s logs. The site has no newsletter, no user accounts and no advertising, and we never sell personal data.

Why we use it

• To answer your enquiry and prepare a proposal: steps taken at your request before a contract (GDPR Art. 6(1)(b); KVKK Art. 5(2)(c)).
• To keep bots out and the site running securely, including our hosting provider’s server logs: our legitimate interest (GDPR Art. 6(1)(f); KVKK Art. 5(2)(f)).
• Analytics: your explicit consent, given with “Accept” on the cookie bar (GDPR Art. 6(1)(a); KVKK Art. 5(1)). You can withdraw it at any time with “Cookie settings”.

Who receives it

We share personal data only as far as the purposes above need: with Resend, to deliver the estimate form to our mailbox; with Google, for reCAPTCHA spam protection and, if you accept, Analytics; with YouTube, only if you play the film; and with Hostinger, which hosts the site. We share it with public authorities only when the law requires it. Some of these providers process data outside Türkiye and the EU, including in the United States, under the safeguards they provide for international transfers.

How long we keep it

• Enquiries and attachments: as long as we need them to answer you and to carry out any project that follows, and no longer than three years after our last contact, unless the law requires longer (for example, for invoices).
• Analytics: for the retention period set in our Google Analytics account.
• Server logs: for the limited period our hosting provider keeps them.

When a period ends, we delete, destroy or anonymise the data.

Your rights

Under Article 11 of KVKK you have the right to ask us:

• Whether we process your personal data
• For information about it, if we do
• Why we process it, and whether it is used for that purpose
• Who, in Türkiye or abroad, it has been transferred to
• To correct it if it is incomplete or wrong
• To delete or destroy it under the conditions of Article 7 of KVKK
• To tell those it was transferred to about any such correction, deletion or destruction
• To object to a result against you that comes solely from automated analysis of your data
• For compensation if you suffer damage because your data was processed unlawfully

If you are in the European Union, the GDPR (Articles 15 to 22) also gives you the rights of access, rectification, erasure, restriction of processing and data portability, and the right to object, including to processing based on our legitimate interest. You can withdraw your consent to analytics at any time with “Cookie settings”.

To use these rights, send us your request in writing to our registered address, or by registered electronic mail (KEP), secure electronic signature or mobile signature, or by email from the address you used to contact us. Our details are under Contact below. We answer free of charge within 30 days at the latest; if answering involves a separate cost, the fee in the Personal Data Protection Board’s tariff may apply (KVKK Art. 13).

If we reject your request, you find our answer insufficient, or we do not answer in time, you can complain to the Personal Data Protection Board (kvkk.gov.tr) within 30 days of learning our answer, and in any case within 60 days of your request (KVKK Art. 14). In the EU you can also complain to the data protection authority of your country (in the Netherlands, the Autoriteit Persoonsgegevens).

Contact

Changes

When this policy changes, the date at the top of the page changes with it.